Coranto public information
Help and Contact
Find the correct route for account, editorial, accessibility, legal and safety questions.
Current pre-launch contact route
Coranto is not yet taking paid public subscriptions. Until dedicated digital routes are activated, the formal pre-launch company and postal details are published in the Legal and Policies Centre. Use the relevant team marking described below.
Account and access help
For sign-in or password problems, use the account recovery routes in the service. For a written account query, mark correspondence ACCOUNT SUPPORT.
Subscription help
Paid checkout remains launch-gated. When subscriptions are activated, the subscription page will display the approved price, billing period, cancellation information and a digital support route before purchase.
Corrections and complaints
Potential errors and editorial complaints follow the public Corrections process. Mark written correspondence EDITORIAL / CORRECTIONS.
Accessibility requests
Describe the page, task, assistive technology and barrier where comfortable. Mark written correspondence ACCESSIBILITY.
Privacy, copyright and takedown
For privacy rights, mark correspondence PRIVACY. For copyright or takedown requests, mark it COPYRIGHT / TAKEDOWN. Do not send unnecessary identity documents unless Coranto has specifically asked for them through an approved route.
Urgent safety information
Coranto support is not an emergency service. Contact the appropriate emergency authority where anyone faces immediate danger. Publication-safety correspondence should be clearly marked URGENT - PUBLICATION SAFETY.